General Inquiries
For all inquiries, please email us at store@pornhub.com and include your full name and order number in the subject line.
Customer Support
You can reach our Customer Support team as well at store@pornhub.com. All tickets are reviewed within 24 hours, but you’ll usually hear back from us sooner than that.
Please check the Order Tracking page to see the status of your order and available tracking information. The order ID is contained in your confirmation email.
Our Frequently Asked Questions page includes help with the following:
- Shipping, Tracking and Deliveries
- Discrete Packaging
- Fulfilment Times
- Payment Issues
If you would like to return something, please see our Return, Refund and Exchange Policy.
Other Inquiries:
Pornhub and Pornhub Apparel press inquiries can be referred to press@pornhub.com or by visiting pornhub.com/press.
Partnership and sponsor requests can be emailed to media@pornhub.com with “Partnership” in subject.